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Customer Reviews

Jeanette Copeland

A really beautiful piece, brought for mother's day and it went down really well. Also very well packaged so arrived perfectly!

Courtney

Beautiful dragon key cap, looks just like the picture. I was worried it wouldn't look classy but it met and exceeded expectations! The backlit view is awesome!


Rose Hayz

Great item, got it as a gift for a friend. Shipping took an extra long amount of time, I ordered about a week+ ahead of time and still arrived about 2 weeks late. Seller was nice enough to update me that the shipping would be taking a long time about a week after purchase, so that was nice! All around, friend said he liked it and was happy, so I'm happy! (I got the medium option for size ref)



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I order this as a gift and it exceeded my expectations. Such a beautiful piece


Maribel Tovar

My boyfriend loved it. It is exactly as advertised. The quality seems very good ❤️. Love it!



Allison Crupi

The product is fabulous. I had a slight issue on my end with delivery (Canada post strike) and requested a different delivery service be used and if I needed to pay more I would as it was a Christmas present for my husband. Reply was quick and was shipped with either a courier they always use or just chose a different one. Product came quicker than expected.



Beverly

I bought the 2 monarch butterflies as a gift for my mom's 84th birthday. She is a butterfly fanatic, and she absolutely loved her gift. She said it was it was of good quality, and whoever made it was very talented. I was very pleased with this purchase.

vasoftball5

This trinket is beautiful. It even came with a window suction hanger to put up in the window. My wife is a hummingbird follower (like - the actual migration) and absolutely loves it.

Custom Tufted Rug

Return and Refund Policy

All products which are shipped out will be under our guarantee services. If you have any issues with the stem/surface of the product, please kindly contact us. We are always here to support you!

Returns & exchanges

If the item you purchased is defective by the production process, you are welcome to ask for a return or exchange within 14 days after delivery. To be eligible for a return or exchange, your item must have no visible signs of wear or use and be returned in original product packaging.

We will send you an email as soon as your return has been received and is processed. Please provide your full name, mailing address, email, order number and instructions / reason for return. For any additional questions, please email us at support@minizone.com

Several types of goods are exempt from being returned. We do not accept returns of custom or personalised orders.

To complete your return or exchange, we require a receipt or proof of purchase.

We are responsible for return shipping costs for broken products. However, if the item is not returned in its original condition, the buyer is responsible for any loss in value.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@minizone.com

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item